PERODUA?TOTAL
Protect plus

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What is perodua total protect plus?

Perodua Total Protect Plus is more than just a basic car insurance. It is a total insurance protection plan for all Perodua cars. With our comprehensive benefits, we ensure optimum convenience and hassle-free claims for you, because you matter most.

CONVENIENT

Available at ALL Perodua Showrooms nationwide

Hassle-free

24-hour speedy claim approval below RM8,000*

Peace of mind

Comprehensive insurance protection

Why Choose Perodua?

Plus Benefits
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Unlimited Unnamed Driver

RM10 per named driver is now not chargeable
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Flood Allowance of RM1,000

Relief allowance without NCD impact

Personal Accident Insurance (PA) of RM10,000*

Death or total permanent disablement coverage to Policyholder due to accident
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12 years coverage

No excess charges
In the event of processing claims, customers normally have to bear a certain amount. With us, the cost is waived.

No betterment charges
For cars that are 5 years and older, any accident claims customers have to bear a portion of the cost insured when replacing brand new original parts. With us, the cost is waived.

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Agreed value coverage

Agreed value
For total loss due to accident, fire/theft claim customer will enjoy reimbursement of the sum amount insured for the first 12 years.

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auto assist coverage

24-hour breakdown and accident assistance.
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Please call 1-800-88-5555.

Breakdown roadside assistance* (Jump start, changing flat tyre, and locksmith).

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gap coverage (optional)

Optional coverage for only new Perodua cars within 12 months upon purchase.

Pays the difference between indemnity from motor vehicle insurance and original car purchase price (Invoice).

Minimal additional premium with one-time payment only.

Full refund of premium paid within 14 days of cancellation or total loss/theft for 1st year purchase.

*Terms and conditions apply.

Easy steps for
perodua total protect plus

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Step 1

Call or visit any Perodua Showroom nationwide.
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Step 2

Ask for Motor Insurance plan/renewal quotation and additional coverage information (only valid with Perodua Insurance partners).
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Step 3

Get covered by Perodua Total Protect Plus.

Auto assist coverage

Auto Assist takes over, 24 hours a day, 365 days a year.

Breakdowns are inevitable—whether it’s a punctured tyre, flat battery, or overheating problem, our breakdown team is always ready to come to the rescue! ?Auto Assist entails car breakdown and accident services to all Perodua owners who are insured with Perodua insurance panels for a one (1) year* period. Now you can travel with a peace of mind.

Call Auto Assist Toll Free at 1-800-88-5555 for breakdown and accident assistance.
“One Call Does It All”

Membership

Who’s eligible to become an Auto Assist member?

All new Perodua owners insured (comprehensive insurance) with Perodua insurance partners at authorised Perodua showrooms are eligible for a one (1) year FREE Auto Assist membership.

Existing Perodua owners who renew insurance with authorised Perodua showrooms are eligible for a one(1) year FREE Auto Assist membership. The coverage of your Auto Assist membership will take effect from the start date of the insurance coverage.

With Auto Assist membership, you can enjoy other attractive benefits under Perodua Total Protect Plus.
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*Terms and conditions apply.



REMINDERS:
Please keep the original receipt for reimbursement.

Members are required to request assistance from Auto Assist Call Centre only for reimbursement.


*Terms and conditions apply.
In the event of an emergency, contact our 24-hour Perodua Auto Assist at 1-800-88-5555

Downloadable PTPP Brochure Downloadable GAP Brochure Downloadable PAA Claim Form

Auto assist Benefits

24-Hour Nationwide Accident and Breakdown
Breakdown Roadside Assistance
(e.g. jump start and changing flat tyre services)
Emergency Notification Service
Alternative Transport Assistance
Free Hotel Accommodation*
Loss of Personal Belongings from Car Break-In*
Non-Insurance Accident Repair*
24-Hour Call Centre Service
Emergency Evacuation Services*
Emergency Medical Services*
Car Rental Services
Flood Damage Reimbursement*
Car Stolen*
Bereavement Expenses*

REMINDERS:
Please keep the original receipt for reimbursement.

Members are required to request assistance from Auto Assist Call Centre only for reimbursement.


*Terms and conditions apply.
In the event of an emergency, contact our 24-hour Perodua Auto Assist at 1-800-88-5555

Downloadable PTPP BrochureDownloadable GAP BrochureDownloadable PAA Claim Form

What to do in case of emergency?

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Additional benefits for accident*

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Medical Benefits up to RM750
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Car Rental up to RM200
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Hotel Accommodation worth RM150
*Terms and conditions apply.

Claim Process

Accident
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Perodua total protect plus faq

What is Perodua Total Protect Plus (PTP Plus)?

It is a total insurance protection programme exclusively for Perodua cars. With our comprehensive benefits, we ensure optimum convenience and peace of mind for Perodua owners.

What is the difference between Perodua Total Protect Plus and Perodua Total Protect?

Perodua Total Protect Plus is the improved programme of Perodua Total Protect introducing three additional products: Unlimited Unnamed Driver, Flood Allowance of RM1,000, and Personal Accident worth RM10,000. You can enjoy these additions together with the existing 12 years coverage (Agreed Value, Betterment, Waver of Excess) and Auto Assist coverage.

Are there any changes or additional costs to the insurance premium price on Perodua Total Protect Plus compared to previous programme?

All insurance premium pricing for each customer is determined by the individual insurance companies and their risk factor mechanism for customer profiles.

How to get the new Perodua Total Protect Plus benefits?

Simply insure your Perodua or renew your Perodua car insurance at any Perodua authorised showroom with Perodua insurance panel.

Is this insurance programme available to cars made by different brands?

No, Perodua Total Protect Plus is only applicable exclusively to car models manufactured by Perodua available at Perodua authorised showrooms and selected service centres (3S) with Perodua insurance panel only.

I just got to know about this new Perodua Total Protect Plus programme. However, I already renewed my car insurance elsewhere. Can I cancel my current policy and renew it with Perodua Total Protect Plus?

Yes, you may cancel the policy with the respective insurance company. However, the insurance premium refund will be based on the insurance company’s customary short rates. Otherwise, you may wait until your current policy expires and renew your Perodua insurance with Perodua Total Protect Plus.

What do Unlimited Unnamed Driver, Flood Allowance of RM1,000 and Personal Accident worth RM10,000 entail?

Unlimited Unnamed Driver – There will be no additional RM10 fee for 3rd named driver and above. In the event of an accident, if the named driver is not included in the policy, insurance company will waive RM400 excess charge during insurance claim (This is not applicable if the driver is under 21 years old, holds a Provisional (P) or Learner (L) driver’s licence).
Flood Allowance of RM1,000 – Insured member will be given a lump sum of RM1,000 for any flood related accidents.
Personal Accident worth RM10,000 – Covers cases when the insured vehicle gets involved in an accident whilst driving it or riding in it as a passenger, as well as boarding or alighting from the vehicle.

How can a member make a claim for any of these three (3) benefits?

The vehicle should be repaired, cleaned up, or towed to any Authorised Perodua Service Centre only, with a receipt/invoice. Member may submit all relevant documents to Perodua outlets, or they may directly submit a claim to their respective insurance company with supporting documents as follows:
·??Flood Allowance – Copy of Police Report, Copy of Vehicle Repair Invoice/Official Receipt, Photograph before cleaning works and/or any additional documents for verification.
?·??Personal Accident – Copy of IC, Copy of Vehicle Registration Card, Police Report,Hospital Medical Report.

Perodua Auto Assist faq

What should I do if my car breaks down or is involved in an accident?

Call our Auto Assist by Perodua Total Protect Plus toll-free line at 1-800-88-5555 for assistance. Our call centre is available 24 hours a day, 7 days a week, for your convenience.

Who is eligible to be an Auto Assist member?

All new Perodua owners who are insured (a comprehensive motor insurance) with Perodua insurance partners at authorised Perodua showrooms. A member is eligible for one (1) year FREE Auto Assist membership. Members can renew their motor insurance (a comprehensive motor insurance) at any authorised Perodua showroom.

If I renew my vehicle insurance with other than Perodua insurance partners, am I entitled for Auto Assist benefits and coverage?

No. Kindly renew your comprehensive motor insurance at any Perodua authorised showroom to get Auto Assist benefits and coverage for free. Additionally, you will also enjoy other attractive benefits under the Perodua Total Protect Plus Motor Insurance and Auto Assist programme.

How do I subscribe to Auto Assist?

Auto Assist is only available for free with purchase of a new vehicle motor insurance and renewal with Perodua insurance partners at Perodua authorised showrooms.

Are all Perodua vehicles covered by Auto Assist?

Only vehicles registered for private usage are covered by Auto Assist. Vehicles used for commercial purposes (hire and drive, taxi, driving schools, etc.) are not covered.

Do I need to cover any charges when Auto Assist repairs or tows my car?

For minor repairs, the services will be free(such as jump start and punctured tyres). Other charges such as replacement of parts etc. will be chargeable. For breakdown services, the towing fee is free up to 100 km or up to RM300, whichever comes first.

Do I get free towing services if I decide to pay by cash?

As cash repair insurance does not include the cost for towing services, you will only receive free towing services for up to RM100.

How long can I enjoy the benefits?

You can enjoy the benefits free of charge for the period of 12 months. The coverage of your Auto Assist membership will take effect from the start date of the insurance coverage.

Would the benefits under Auto Assist be extended to any of my family members or friends when they drive my car?

Yes, Auto Assist will still provide the breakdown and towing services to them free of charge, provided the vehicle is registered with Auto Assist. Other benefits will not be extended to any of them.

What if I sell my car?

The benefits and your rights under this plan will cease the moment you sell off your car.

Where can I submit the claims form to enjoy Auto Assist benefits?

Please submit related documents to authorised Perodua showrooms and service centres.

Can I call Auto Assist if my car runs out of fuel?

Auto Assist will provide refuelling services. However, fuel cost is chargeable.

How can I get more information on Perodua Total Protect Plus benefits?

Please call us at 1800-88-6600 (our general line) or visit www.straysoft.com.

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